gahorouter FAQ
1. Product Questions
Q1: What is gahorouter?
gahorouter is a unified multi-model access platform that provides individual developers and enterprise teams with a unified, reliable, and cost-optimized solution for accessing large language models.
Q2: How is gahorouter different from using the official API directly?
The main differences include:
- Cost optimization: Effectively reduce usage costs
- Stability guarantees: Multi-channel redundancy, intelligent routing, and automatic failover
- Unified management: Manage multiple models with a single account and a unified bill
- Flexible billing: Offers both subscription and pay-as-you-go models
Q3: Which AI models are supported?
Currently supported:
- Claude series: Opus 4.5, Sonnet 4.5, Haiku, and more
- Continuously expanding to include more mainstream models
Q4: How do I choose the right plan?
- Personal learning / light usage → Starter plan
- Small team collaboration / frequent usage → Pro plan
- Enterprise-grade applications / mission-critical workloads → Ultra plan
- Flexible spending / uncertain usage → Pay-as-you-go
- Special requirements / large-scale usage → Enterprise customization
Q5: Can I use a subscription plan and pay-as-you-go at the same time?
Yes. The two billing models do not conflict with each other, and you can flexibly choose between them based on different scenarios.
2. Technical Questions
Q6: How do I integrate with gahorouter?
Get started in three steps:
- Contact customer support to obtain access
- Log in to the console (console.gahorouter.com)
- Obtain an API Key and configure it in your application
Q7: How is data privacy and security guaranteed? Will my data be retained for training?
- gahorouter side: We do not retain users' request data ourselves; we only act as an API proxy to forward requests
- Upstream model side: Whether Claude models retain data for training depends on the upstream provider's policies, which we cannot fully guarantee
- Transmission security: HTTPS encrypted transmission is supported to ensure the security of the data transmission process
- Enterprise solutions: The enterprise edition offers private deployment options, keeping your data fully within your control
Q8: Are the models you provide genuine Claude models? Could they be secretly swapped for other models?
- Model authenticity: We provide a native Claude model pool, and all backend models are official Claude models (Opus/Sonnet/Haiku, etc.)
- No swapping: We will never replace Claude models with other models such as GPT, GLM, or Kimi
- Automatic switching mechanism: To ensure stability, we automatically switch within the Claude model pool when a model call fails, but we always guarantee a native Claude model
- Transparency guarantee: We are committed to the authenticity and transparency of our model sources
Q9: What are the differences between the three channels (Value / Smart Optimized / High-Speed Stable)?
- Value Experience Channel: Lowest cost, suitable for testing, validation, and non-critical applications, with baseline stability and speed
- Smart Optimized Channel: Balances cost and performance, suitable for daily development and general business, with good stability and fast response
- High-Speed Stable Channel: Highest cost, suitable for production environments and mission-critical workloads, with optimal stability and the fastest response
- Channel mechanism: Different channels correspond to different levels of our investment in cost, stability guarantees, and concurrency capacity. More premium channels carry greater investment in stability, speed, and concurrency
Q10: How is stability guaranteed?
- Multi-channel redundant architecture
- Intelligent routing with automatic failover
- Intelligent scheduling across multiple providers
- Enterprise-grade SLA guarantees (Ultra plan and above)
3. Business Questions
Q11: How do I pay?
- Subscription plans: Support Alipay, WeChat Pay, and corporate bank transfer
- Pay-as-you-go: Charged based on actual usage after topping up
- Enterprise customization: Supports corporate contracts and invoices
Q12: What is the refund policy?
- Starter plan: 7-day no-questions-asked refund
- Pro plan: 30-day no-questions-asked refund
- Ultra plan: Flexible negotiated refund mechanism
- Refund amount is calculated based on the remaining unused days
Q13: Can I upgrade or downgrade my plan?
Yes. Plan changes take effect in the next billing cycle.
Q14: How are invoices issued?
- Individual users: Electronic invoices can be issued
- Enterprise users: Special VAT invoices are supported
- Contact customer support to provide invoicing information
Q15: Is there a trial period?
- New users can contact customer support to apply for a trial quota
- Subscription plans come with a refund guarantee, so you can try them with confidence
Document version: v1.0 (2026-06-01)
Contact: support@gahorouter.com